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Organizational Citizenship Behavior Scale
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About Organizational Citizenship Behavior Scale
Scale Name
Organizational Citizenship Behavior Scale (Lee and Allen’s Organizational Citizenship Behavior Scale (2002))
Author Details
Kibeom Lee and Natalie J. Allen
Translation Availability
Not Sure
Background/Description
Lee and Allen (2002) developed their OCB scale in response to some of the limitations of previous OCB measures. They argued that previous OCB measures were too narrow in scope and that they did not adequately capture the full range of OCB behaviors. They also argued that previous OCB measures were not sufficiently sensitive to individual differences in OCB.
Lee and Allen developed their OCB scale based on a comprehensive review of the literature on OCB. They identified four key dimensions of OCB: altruism, courtesy, conscientiousness, and civic virtue. They then developed items to measure each of these dimensions.
The Lee and Allen OCB scale has been widely used in research and practice. It is one of the most popular OCB scales used in organizations to assess the OCB of their employees. The scale has also been used in a variety of research studies to examine the relationship between OCB and other important work-related variables, such as job performance, employee satisfaction, and organizational commitment.
Lee and Allen’s work on OCB has had a significant impact on the field of organizational behavior. Their OCB scale has helped organizations to better understand and manage the voluntary behaviors that contribute to their success.
Organizational Citizenship Behavior is a new topic in organizational behavior. It is an extra-role behavior that is voluntary is not designed by the organization and leads to improved effectiveness and efficiency. The organizational citizenship behaviors include organizational obey, organizational loyalty, and organizational participation and its components include social customs, altruism, work ethic, sportsmanship, and courtesy.
Administration, Scoring and Interpretation
To administer Lee and Allen’s Organizational Citizenship Behavior Scale (2002), you will need to:
- Obtain copies of the scale. The scale can be downloaded for free from the authors’ website.
- Distribute the scale to the participants. You can do this in person, electronically, or through the mail.
- Ask the participants to complete the scale and return it to you.
- Score the scale. The scale is typically scored on a 5-point Likert scale, with 1 indicating “never” and 5 indicating “always.” The total score for each dimension is calculated by averaging the scores for the items in that dimension. Higher scores indicate higher levels of OCB.
- Interpret the results. The results of the scale can be used to assess the OCB of individual employees or teams. You can also compare the results of different groups of employees to see how they compare in terms of OCB.
Reliability and Validity
The Lee and Allen’s Organizational Citizenship Behavior Scale (2002) has been shown to be a reliable and valid measure of OCB in a variety of settings.
The reliability of the scale has been assessed using Cronbach’s alpha, with coefficients ranging from 0.83 to 0.89 across different studies. This indicates that the scale is highly reliable, meaning that it produces consistent results across repeated administrations.
The validity of the scale has been assessed using a variety of methods, including confirmatory factor analysis, convergent validity, and discriminant validity. Studies have shown that the scale has a good fit to the five-factor model of OCB, and that it correlates positively with other measures of OCB and negatively with measures of deviant behavior. This indicates that the scale is valid, meaning that it measures what it is intended to measure.
Available Versions
16-Items
Reference
Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: the role of affect and cognitions. Journal of applied psychology, 87(1), 131.
Important Link
Scale File:
Frequently Asked Questions
What is the Lee and Allen OCB Scale?
The Lee and Allen OCB Scale is a 16-item scale that measures four dimensions of organizational citizenship behavior (OCB): altruism, courtesy, conscientiousness, and civic virtue.
What is OCB?
OCB is voluntary behavior that goes beyond the formal job requirements and contributes to the organization’s success. It includes behaviors such as helping others, being polite and respectful, going above and beyond what is required, participating in organizational activities, and accepting negative outcomes gracefully.
Why is OCB important?
OCB has been shown to have a number of benefits for organizations, including improved performance, productivity, and job satisfaction. OCB is also associated with reduced turnover and absenteeism.
How is the Lee and Allen OCB Scale scored?
The Lee and Allen OCB Scale is typically scored on a 5-point Likert scale, with 1 indicating “never” and 5 indicating “always.” The total score for each dimension is calculated by averaging the scores for the items in that dimension. Higher scores indicate higher levels of OCB.
How is the Lee and Allen OCB Scale used?
The Lee and Allen OCB Scale can be used to assess the OCB of individual employees or teams. It can also be used to evaluate the effectiveness of training and development programs on OCB, and to identify areas where the organization can improve its workplace culture to promote OCB.
Is the Lee and Allen OCB Scale reliable and valid?
Yes, the Lee and Allen OCB Scale has been shown to be a reliable and valid measure of OCB in a variety of settings.
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